Introduction

At Mr Clever Clean, we specialize in providing exceptional exterior cleaning services across Hendon. Recently, we were approached by a customer facing severe moss issues on their roof. The moss not only damaged their roof tiles but also resulted in a messy appearance on their conservatory and Indian sandstone patio. This project summary details how we addressed these problems and revitalized the aesthetic appeal of their property.

Customer Challenges

• Moss Infestation: The roof was severely affected with moss, which had led to cracked tiles. The freezing and thawing cycles during winter made this worse.

• Conservatory Maintenance: Moss dropping down from above created an unsightly view and required constant cleaning.

• Patio Appearance: The Indian sandstone patio was regularly covered in moss, hurting its look.

Solution

Upon being called, we conducted a thorough site survey to identify the challenges posed by the moss and any additional concerns. We then provided a detailed proposal and cost estimate, which the customer accepted. Here’s a summary of our process:

1. Initial Site Survey: We evaluated the roof, conservatory, and patio to understand the full scope of the problem. We outlined our strategy to the customer and offered a price estimate, which they accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a suitable date for the customer. On the day of the service, we set up our injector and roof access tools to maintain safety while cleaning.

3. Moss Removal: Using custom-designed scrapers, we scraped off all moss from the roof. This step was crucial in stopping additional harm to the roof tiles.

4. Debris Cleanup: After removing the moss, we thoroughly cleaned the surrounding areas, including the gutters, conservatory roof, and Indian sandstone patio. This ensured no debris was left behind to create new problems.

5. Application of Soft Wash Solution: To sanitize the roof and prevent future moss growth, we applied a specialized wash. This solution sanitized the tiles and inhibited the regrowth of any organic contaminants.

6. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we asked the customer to inspect the roof. They were extremely satisfied with the results and the revitalized state of their property.

Results

The transformation was stunning. The roof, that had been overrun with moss and broken tiles, was restored to a clean state. The conservatory and Indian sandstone patio were also clean and clear, enhancing the overall aesthetics of the property.

Customer Feedback

“We couldn’t be happier with the outcome! Our roof looks amazing, and we no longer have to worry about moss creating a mess below. The team from Mr Clever Clean was courteous, thorough, and incredibly efficient. We highly recommend their services!” – Satisfied Customer

Summary

This case study exemplifies Mr Clever Clean’s specialization in handling tough exterior cleaning jobs. By employing state-of-the-art methods and custom treatments, we revitalized the roof and its surroundings to their best condition. Our focus on top-notch service and client satisfaction guarantees top-quality service every time.