Case Study Summary

At Mr Clever Clean, we take pride in tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a property owner approached us in Weston-Super-Mare with a significant black lichen infestation on their patio. The lichen had entirely masked the natural look of the patio, making the outdoor space unsightly and uninviting. Despite their efforts with a standard home pressure washer, the customer was unable to remove the lichen and had almost given up hope. This report details how we brought back their patio to its former glory.

Client Issues

• Black Lichen Infestation: The patio was covered with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which proved ineffective and did not remove the lichen.

Cleaning Process

Upon being called, we quickly conducted a detailed evaluation to determine the severity of the lichen problem and develop an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to examine the severity of the lichen infestation and understand the challenges involved. We provided a thorough explanation of our method and offered a price estimate, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we assembled our industrial-strength washer and a 21-inch flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The advanced cleaner worked through the layers of grime and eliminated the majority of the black lichen staining, restoring much of the patio’s natural look.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a specialized solution designed to inhibit new lichen formation. This essential phase prevents the rapid return of lichen, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we asked the customer to review the patio. They were very pleased with the results and did not find any spots that needed more work. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We agreed to return annually to redo the cleaning, keeping the patio’s beautiful look.

Results

The improvement was amazing. The patio, once dominated by black lichen stains, was restored to its original color and beauty. The customer was ecstatic with the outcome, noting a significant improvement in the beauty and comfort of their patio area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can use our patio just like before. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already set up a yearly maintenance plan to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Conclusion

This project shows Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their former glory. Our commitment to quality and customer satisfaction delivers exceptional results every time.