Case Study Summary

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Westcliff-on-Sea with a persistent black lichen infestation on their patio. The lichen had entirely masked the intended appearance of the patio, making the area dull and unappealing. Despite their attempts with a store-bought pressure washer, the customer was unable to clean off the grime and had started losing hope. This report details how we restored their patio to its beautiful state.

Obstacles Faced

• Black Lichen Infestation: The patio was dominated with pervasive black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which only left streaks and could not eliminate the stains.

Cleaning Process

Upon being called, we promptly conducted a property assessment to determine the severity of the lichen problem and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to evaluate the severity of the lichen infestation and understand the challenges involved. We provided a thorough explanation of our method and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a suitable date for the customer. On the day of the service, we assembled our high-powered cleaning equipment and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our specialized equipment, we began the cleaning process. The large surface tool quickly removed debris and took off most of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This essential phase stops future infestations, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to check the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer gave us the go-ahead, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, maintaining the patio’s pristine condition.

Results

The change was amazing. The patio, once overrun by black lichen stains, was restored to its bright, clean appearance. The customer was thrilled with the outcome, noting a significant improvement in the beauty and comfort of their patio area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was skilled and dedicated, delivering exceptional service. We’ve already set up a yearly maintenance plan to keep our patio looking its best. We strongly recommend them to others!” – Satisfied Customer

Final Thoughts

This case study exemplifies Mr Clever Clean’s expertise in dealing with severe lichen infestations. By using advanced equipment and specialized solutions, we can restore any outdoor space to their original beauty. Our dedication to top-notch service delivers exceptional results every time.