Case Study Summary

At Mr Clever Clean, we take pride in tackling the most stubborn exterior cleaning issues across the United Kingdom. Recently, a client approached us in Well End with a significant black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the patio dull and unappealing. Despite their attempts with a standard home pressure washer, the customer was unable to get rid of the stains and had almost given up hope. This report details how we brought back their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with pervasive black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and did not remove the lichen.

Solution

Upon being reached out to, we immediately conducted a property assessment to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and evaluate the challenges involved. We provided a thorough explanation of our method and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our high-pressure equipment, we began the cleaning process. The advanced cleaner effectively cut through the dirt and took off most of the black lichen staining, restoring much of the patio’s natural look.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This essential phase prevents the rapid return of lichen, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to check the patio. They were very pleased with the results and did not find any spots that needed more work. The customer gave us the go-ahead, showing appreciation for the outcome.

6. Annual Maintenance Plan: Impressed with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to perform a maintenance wash, keeping the patio’s pristine condition.

Outcome

The transformation was stunning. The patio, once overrun by black lichen stains, was brought back to its bright, clean appearance. The customer was delighted with the outcome, noting a noticeable difference in the appearance and usability of their patio area.

Client Testimonial

“We are absolutely thrilled with the results! The patio has been completely transformed, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio in top condition. We strongly recommend them to others!” – Satisfied Customer

Conclusion

This case study exemplifies Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we can restore any outdoor space to their best condition. Our dedication to top-notch service delivers satisfaction every time.