Case Study Summary

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Taunton with a persistent black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the patio dull and unappealing. Despite their efforts with a standard home pressure washer, the customer was unable to clean off the grime and had felt discouraged. This report details how we renewed their patio to its original beauty.

Client Issues

• Black Lichen Infestation: The patio was dominated with stubborn black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not resolve the issue.

Our Approach

Upon being contacted, we quickly conducted a site survey to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to evaluate the severity of the lichen infestation and identify the difficulties faced. We provided a thorough explanation of our method and presented a quote, which the customer approved.

2. Scheduling and Preparation: We scheduled the cleaning at a suitable date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a large-surface cleaning tool to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and took off most of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to break the cycle of organic growth. This important stage stops future infestations, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to inspect the patio. They were very pleased with the results and did not see any issues. The customer signed off on the work, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer arranged an annual maintenance service. We planned to revisit annually to reapply the soft wash solution, maintaining the patio’s pristine condition.

Results

The change was amazing. The patio, once dominated by black lichen stains, was restored to its original color and beauty. The customer was delighted with the outcome, noting a significant improvement in the appearance and usability of their entertaining area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was skilled and dedicated, delivering outstanding results. We’ve already scheduled annual visits to keep our patio in top condition. Highly recommend their services!” – Satisfied Customer

Summary

This experience shows Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their original beauty. Our commitment to quality and customer satisfaction guarantees outstanding outcomes every time.