Case Study Summary

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Sydenham with a significant black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the outdoor space unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had started losing hope. This case study details how we restored their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was covered with entrenched black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Cleaning Process

Upon being contacted, we promptly conducted a site survey to assess the extent of the infestation and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and identify the difficulties faced. We discussed our cleaning plan and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a agreed date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our specialized equipment, we started the cleaning process. The large surface tool quickly removed debris and eliminated the majority of the black lichen staining, bringing back much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This important stage stops future infestations, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to inspect the patio. They were very pleased with the results and did not see any issues. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Impressed with the results, the customer arranged an annual maintenance service. We set up a plan to come back annually to redo the cleaning, keeping the patio’s pristine condition.

Outcome

The change was stunning. The patio, once dominated by black lichen stains, was restored to its original color and beauty. The customer was ecstatic with the outcome, noting a noticeable difference in the look and functionality of their entertaining area.

Customer Feedback

“The results are fantastic—we’re so happy! The patio looks brand new, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio pristine. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience shows Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By employing top-quality tools and methods, we can restore any outdoor space to their best condition. Our dedication to top-notch service ensures satisfaction every time.