Case Study Summary

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Surbiton with a persistent black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the outdoor space unsightly and uninviting. Despite their multiple tries with a store-bought pressure washer, the customer was unable to remove the lichen and had felt discouraged. This report details how we renewed their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was dominated with entrenched black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and did not remove the lichen.

Solution

Upon being called, we promptly conducted a property assessment to determine the severity of the lichen problem and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and identify the challenges involved. We explained our approach in detail and presented a quote, which the customer approved.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The advanced cleaner quickly removed debris and removed approximately 95% of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a gentle cleaning formula designed to break the cycle of organic growth. This crucial step stops future infestations, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to check the patio. They were very pleased with the results and did not find any spots that needed more work. The customer signed off on the work, showing appreciation for the outcome.

6. Annual Maintenance Plan: Impressed with the results, the customer arranged an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, maintaining the patio’s pristine condition.

Transformation

The change was stunning. The patio, once plagued by black lichen stains, was brought back to its original color and beauty. The customer was ecstatic with the outcome, noting a significant improvement in the beauty and comfort of their outdoor space.

Customer Review

“We are absolutely thrilled with the results! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was skilled and dedicated, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio in top condition. We strongly recommend them to others!” – Satisfied Customer

Final Thoughts

This experience demonstrates Mr Clever Clean’s specialization in dealing with stubborn outdoor stains. By employing top-quality tools and methods, we help bring outdoor areas back to life to their former glory. Our focus on excellent results and happy clients ensures outstanding outcomes every time.