Case Study Summary

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a property owner approached us in St Albans with a significant black lichen infestation on their patio. The lichen had completely obscured the original color of the patio, making the patio unsightly and uninviting. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had started losing hope. This project summary details how we brought back their patio to its original beauty.

Client Issues

• Black Lichen Infestation: The patio was plagued with entrenched black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not resolve the issue.

Solution

Upon being contacted, we immediately conducted a property assessment to understand the scale of the cleaning required and develop an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We inspected the customer’s property to examine the severity of the lichen infestation and understand the difficulties faced. We explained our approach in detail and presented a quote, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The 21-inch flat surface cleaner effectively cut through the dirt and took off most of the black lichen staining, reviving much of the patio’s natural look.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to inhibit new lichen formation. This essential phase keeps organic contaminants at bay, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we invited the customer to inspect the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer gave us the go-ahead, sharing their happiness with the results.

6. Annual Maintenance Plan: Pleased with the results, the customer requested an annual maintenance service. We planned to revisit annually to perform a maintenance wash, preserving the patio’s beautiful look.

Outcome

The change was amazing. The patio, once dominated by black lichen stains, was restored to its bright, clean appearance. The customer was thrilled with the outcome, noting a major upgrade in the beauty and comfort of their patio area.

Customer Feedback

“We are absolutely thrilled with the results! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already scheduled annual visits to keep our patio pristine. Their service is truly unmatched!” – Satisfied Customer

Summary

This case study shows Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By employing top-quality tools and methods, we help bring outdoor areas back to life to their best condition. Our commitment to quality and customer satisfaction guarantees outstanding outcomes every time.