Project Overview

At Mr Clever Clean, we specialize in tackling the toughest exterior cleaning issues across the United Kingdom. Recently, a customer approached us in South Benfleet with a persistent black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the outdoor space less appealing. Despite their attempts with a store-bought pressure washer, the customer was unable to remove the lichen and had started losing hope. This report details how we renewed their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not resolve the issue.

Our Approach

Upon being contacted, we promptly conducted a site survey to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and evaluate the difficulties faced. We provided a thorough explanation of our method and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a convenient date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our high-pressure equipment, we commenced the cleaning process. The advanced cleaner effectively cut through the dirt and removed approximately 95% of the black lichen staining, bringing back much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This essential phase prevents the rapid return of lichen, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we encouraged the customer to inspect the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We agreed to return annually to reapply the soft wash solution, keeping the patio’s pristine condition.

Transformation

The improvement was remarkable. The patio, once plagued by black lichen stains, was returned to its natural state. The customer was ecstatic with the outcome, noting a significant improvement in the look and functionality of their outdoor space.

Client Testimonial

“The results are fantastic—we’re so happy! The patio looks brand new, and we can use our patio just like before. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already arranged for them to come back annually to keep our patio in top condition. Their service is truly unmatched!” – Satisfied Customer

Summary

This case study exemplifies Mr Clever Clean’s specialization in dealing with severe lichen infestations. By using advanced equipment and specialized solutions, we help bring outdoor areas back to life to their original beauty. Our commitment to quality and customer satisfaction delivers outstanding outcomes every time.