Case Study Summary

At Mr Clever Clean, we take pride in tackling the most stubborn exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Small Heath with a persistent black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the outdoor space dull and unappealing. Despite their attempts with a store-bought pressure washer, the customer was unable to get rid of the stains and had felt discouraged. This report details how we restored their patio to its former glory.

Client Issues

• Black Lichen Infestation: The patio was dominated with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and did not resolve the issue.

Cleaning Process

Upon being contacted, we immediately conducted a site survey to determine the severity of the lichen problem and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and evaluate the difficulties faced. We provided a thorough explanation of our method and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a convenient date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The advanced cleaner effectively cut through the dirt and removed approximately 95% of the black lichen staining, bringing back much of the patio’s natural look.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a specialized solution designed to inhibit new lichen formation. This crucial step prevents the rapid return of lichen, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we asked the customer to review the patio. They were extremely satisfied with the results and did not find any spots that needed more work. The customer approved the results, sharing their happiness with the results.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to redo the cleaning, maintaining the patio’s beautiful look.

Outcome

The improvement was remarkable. The patio, once plagued by black lichen stains, was returned to its natural state. The customer was ecstatic with the outcome, noting a significant improvement in the look and functionality of their patio area.

Client Testimonial

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio pristine. We strongly recommend them to others!” – Satisfied Customer

Summary

This project demonstrates Mr Clever Clean’s expertise in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we can restore any outdoor space to their best condition. Our commitment to quality and customer satisfaction guarantees outstanding outcomes every time.