Project Overview

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Sidcup with a persistent black lichen infestation on their patio. The lichen had completely obscured the intended appearance of the patio, making the area unsightly and uninviting. Despite their efforts with a store-bought pressure washer, the customer was unable to get rid of the stains and had started losing hope. This report details how we renewed their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was covered with pervasive black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which failed to make a difference and did not resolve the issue.

Cleaning Process

Upon being contacted, we promptly conducted a site survey to determine the severity of the lichen problem and develop an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to examine the severity of the lichen infestation and understand the challenges involved. We provided a thorough explanation of our method and offered a price estimate, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a agreed date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our specialized equipment, we started the cleaning process. The advanced cleaner worked through the layers of grime and removed approximately 95% of the black lichen staining, bringing back much of the patio’s natural look.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a specialized solution designed to break the cycle of organic growth. This essential phase keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we asked the customer to inspect the patio. They were extremely satisfied with the results and did not identify any areas needing further attention. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We planned to revisit annually to reapply the soft wash solution, maintaining the patio’s spotless appearance.

Transformation

The change was remarkable. The patio, once overrun by black lichen stains, was returned to its natural state. The customer was thrilled with the outcome, noting a major upgrade in the beauty and comfort of their patio area.

Customer Feedback

“The results are fantastic—we’re so happy! The patio looks brand new, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering exceptional service. We’ve already set up a yearly maintenance plan to keep our patio looking its best. We strongly recommend them to others!” – Satisfied Customer

Summary

This project demonstrates Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their original beauty. Our dedication to top-notch service guarantees satisfaction every time.