Case Study Summary

At Mr Clever Clean, we take pride in tackling the most challenging exterior cleaning issues across the United Kingdom. Recently, a customer approached us in Shotley Bridge with a significant black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the outdoor space unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had almost given up hope. This project summary details how we renewed their patio to its former glory.

Client Issues

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Cleaning Process

Upon being called, we quickly conducted a property assessment to determine the severity of the lichen problem and plan an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and understand the difficulties faced. We explained our approach in detail and offered a price estimate, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we set up our industrial-strength washer and a 21-inch flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our specialized equipment, we began the cleaning process. The advanced cleaner worked through the layers of grime and eliminated the majority of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to break the cycle of organic growth. This crucial step keeps organic contaminants at bay, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to review the patio. They were extremely satisfied with the results and did not see any issues. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Impressed with the results, the customer arranged an annual maintenance service. We agreed to return annually to reapply the soft wash solution, preserving the patio’s pristine condition.

Outcome

The change was stunning. The patio, once overrun by black lichen stains, was restored to its original color and beauty. The customer was delighted with the outcome, noting a noticeable difference in the appearance and usability of their patio area.

Customer Feedback

“We are absolutely thrilled with the results! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already scheduled annual visits to keep our patio looking its best. We strongly recommend them to others!” – Satisfied Customer

Summary

This case study shows Mr Clever Clean’s expertise in dealing with stubborn outdoor stains. By employing top-quality tools and methods, we help bring outdoor areas back to life to their best condition. Our commitment to quality and customer satisfaction delivers satisfaction every time.