Case Study Summary

At Mr Clever Clean, we focus on tackling the most stubborn exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Peterborough with a severe black lichen infestation on their patio. The lichen had entirely masked the intended appearance of the patio, making the area unsightly and uninviting. Despite their efforts with a store-bought pressure washer, the customer was unable to remove the lichen and had started losing hope. This report details how we renewed their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was dominated with entrenched black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which proved ineffective and did not remove the lichen.

Our Approach

Upon being called, we promptly conducted a property assessment to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to examine the severity of the lichen infestation and evaluate the difficulties faced. We discussed our cleaning plan and provided a quotation, which the customer agreed to.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a 21-inch flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The large surface tool worked through the layers of grime and eliminated the majority of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a gentle cleaning formula designed to break the cycle of organic growth. This essential phase prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we asked the customer to check the patio. They were thrilled with the results and did not find any spots that needed more work. The customer gave us the go-ahead, showing appreciation for the outcome.

6. Annual Maintenance Plan: Thrilled with the results, the customer asked for an annual maintenance service. We planned to revisit annually to redo the cleaning, preserving the patio’s beautiful look.

Outcome

The improvement was amazing. The patio, once dominated by black lichen stains, was returned to its bright, clean appearance. The customer was thrilled with the outcome, noting a major upgrade in the beauty and comfort of their entertaining area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was skilled and dedicated, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio pristine. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This project shows Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their original beauty. Our commitment to quality and customer satisfaction delivers exceptional results every time.