Case Study Summary

At Mr Clever Clean, we focus on tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Middlesbrough with a severe black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the patio unsightly and uninviting. Despite their attempts with a standard home pressure washer, the customer was unable to clean off the grime and had almost given up hope. This case study details how we restored their patio to its former glory.

Client Issues

• Black Lichen Infestation: The patio was plagued with entrenched black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which only left streaks and could not eliminate the stains.

Solution

Upon being contacted, we promptly conducted a property assessment to determine the severity of the lichen problem and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and evaluate the difficulties faced. We discussed our cleaning plan and offered a price estimate, which the customer approved.

2. Scheduling and Preparation: We scheduled the cleaning at a agreed date for the customer. On the day of the service, we assembled our high-powered cleaning equipment and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our specialized equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and removed approximately 95% of the black lichen staining, restoring much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a specialized solution designed to inhibit new lichen formation. This crucial step keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to review the patio. They were extremely satisfied with the results and did not find any spots that needed more work. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer requested an annual maintenance service. We agreed to return annually to redo the cleaning, preserving the patio’s pristine condition.

Outcome

The improvement was stunning. The patio, once dominated by black lichen stains, was returned to its original color and beauty. The customer was thrilled with the outcome, noting a significant improvement in the beauty and comfort of their entertaining area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was professional and efficient, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio pristine. Their service is truly unmatched!” – Satisfied Customer

Summary

This case study exemplifies Mr Clever Clean’s expertise in dealing with severe lichen infestations. By applying state-of-the-art technology and solutions, we help bring outdoor areas back to life to their best condition. Our focus on excellent results and happy clients ensures satisfaction every time.