Case Study Summary

At Mr Clever Clean, we take pride in tackling the most challenging exterior cleaning projects across the United Kingdom. Recently, a client approached us in Maidstone with a significant black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the patio unsightly and uninviting. Despite their attempts with a store-bought pressure washer, the customer was unable to clean off the grime and had almost given up hope. This report details how we brought back their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was covered with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which only left streaks and could not eliminate the stains.

Our Approach

Upon being contacted, we quickly conducted a site survey to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to examine the severity of the lichen infestation and understand the scope of the project. We explained our approach in detail and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a suitable date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner quickly removed debris and removed approximately 95% of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This essential phase keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to inspect the patio. They were thrilled with the results and did not see any issues. The customer gave us the go-ahead, showing appreciation for the outcome.

6. Annual Maintenance Plan: Thrilled with the results, the customer asked for an annual maintenance service. We agreed to return annually to perform a maintenance wash, keeping the patio’s pristine condition.

Results

The change was remarkable. The patio, once plagued by black lichen stains, was restored to its original color and beauty. The customer was delighted with the outcome, noting a major upgrade in the appearance and usability of their entertaining area.

Customer Feedback

“The results are fantastic—we’re so happy! The patio has been completely transformed, and we can use our patio just like before. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio pristine. We strongly recommend them to others!” – Satisfied Customer

Conclusion

This experience exemplifies Mr Clever Clean’s expertise in dealing with severe lichen infestations. By using advanced equipment and specialized solutions, we can restore any outdoor space to their former glory. Our dedication to top-notch service delivers satisfaction every time.