Introduction

At Mr Clever Clean, we specialize in tackling the most stubborn exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Lowestoft with a severe black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the area less appealing. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to clean off the grime and had started losing hope. This case study details how we restored their patio to its original beauty.

Client Issues

• Black Lichen Infestation: The patio was plagued with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which failed to make a difference and did not resolve the issue.

Our Approach

Upon being reached out to, we promptly conducted a site survey to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We went to the customer’s property to assess the severity of the lichen infestation and understand the challenges involved. We provided a thorough explanation of our method and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a suitable date for the customer. On the day of the service, we assembled our commercial-grade pressure washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The large surface tool quickly removed debris and eliminated the majority of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a specialized solution designed to inhibit new lichen formation. This essential phase prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we asked the customer to check the patio. They were thrilled with the results and did not see any issues. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Thrilled with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to redo the cleaning, maintaining the patio’s spotless appearance.

Transformation

The transformation was stunning. The patio, once plagued by black lichen stains, was restored to its natural state. The customer was delighted with the outcome, noting a noticeable difference in the look and functionality of their entertaining area.

Customer Review

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can now relax outside comfortably. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Conclusion

This experience demonstrates Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we can restore any outdoor space to their former glory. Our commitment to quality and customer satisfaction ensures outstanding outcomes every time.