Introduction

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Letchworth with a significant black lichen infestation on their patio. The lichen had completely obscured the intended appearance of the patio, making the patio unsightly and uninviting. Despite their efforts with a store-bought pressure washer, the customer was unable to clean off the grime and had felt discouraged. This case study details how we brought back their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with pervasive black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not remove the lichen.

Solution

Upon being contacted, we promptly conducted a site survey to understand the scale of the cleaning required and develop an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and identify the difficulties faced. We provided a thorough explanation of our method and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a convenient date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our high-pressure equipment, we commenced the cleaning process. The advanced cleaner effectively cut through the dirt and removed approximately 95% of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This essential phase keeps organic contaminants at bay, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to review the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer gave us the go-ahead, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, preserving the patio’s pristine condition.

Transformation

The change was remarkable. The patio, once plagued by black lichen stains, was restored to its bright, clean appearance. The customer was thrilled with the outcome, noting a significant improvement in the beauty and comfort of their outdoor space.

Client Testimonial

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Final Thoughts

This experience demonstrates Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we help bring outdoor areas back to life to their original beauty. Our dedication to top-notch service ensures outstanding outcomes every time.