Case Study Summary

At Mr Clever Clean, we take pride in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Exmouth with a persistent black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the patio dull and unappealing. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had started losing hope. This project summary details how we restored their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was covered with entrenched black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which proved ineffective and could not eliminate the stains.

Solution

Upon being reached out to, we quickly conducted a detailed evaluation to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and evaluate the challenges involved. We explained our approach in detail and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a convenient date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we commenced the cleaning process. The large surface tool quickly removed debris and took off most of the black lichen staining, bringing back much of the patio’s natural look.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This crucial step prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to inspect the patio. They were very pleased with the results and did not identify any areas needing further attention. The customer gave us the go-ahead, expressing their delight with the transformation.

6. Annual Maintenance Plan: Impressed with the results, the customer requested an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, maintaining the patio’s spotless appearance.

Results

The improvement was remarkable. The patio, once overrun by black lichen stains, was returned to its original color and beauty. The customer was delighted with the outcome, noting a major upgrade in the beauty and comfort of their outdoor space.

Client Testimonial

“The results are fantastic—we’re so happy! The patio has been completely transformed, and we can use our patio just like before. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio pristine. We strongly recommend them to others!” – Satisfied Customer

Conclusion

This project demonstrates Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By using advanced equipment and specialized solutions, we can restore any outdoor space to their best condition. Our commitment to quality and customer satisfaction ensures exceptional results every time.