Case Study Summary

At Mr Clever Clean, we specialize in tackling the most stubborn exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Dorchester with a significant black lichen infestation on their patio. The lichen had covered up the natural look of the patio, making the area unsightly and uninviting. Despite their attempts with a store-bought pressure washer, the customer was unable to get rid of the stains and had started losing hope. This report details how we brought back their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and could not eliminate the stains.

Cleaning Process

Upon being reached out to, we promptly conducted a property assessment to assess the extent of the infestation and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to assess the severity of the lichen infestation and evaluate the challenges involved. We explained our approach in detail and offered a price estimate, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The advanced cleaner effectively cut through the dirt and took off most of the black lichen staining, reviving much of the patio’s natural look.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This essential phase stops future infestations, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we invited the customer to review the patio. They were thrilled with the results and did not find any spots that needed more work. The customer gave us the go-ahead, expressing their delight with the transformation.

6. Annual Maintenance Plan: Impressed with the results, the customer asked for an annual maintenance service. We planned to revisit annually to perform a maintenance wash, keeping the patio’s beautiful look.

Outcome

The improvement was stunning. The patio, once plagued by black lichen stains, was restored to its natural state. The customer was delighted with the outcome, noting a noticeable difference in the look and functionality of their outdoor space.

Client Testimonial

“We are absolutely thrilled with the results! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was thorough and courteous, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio in top condition. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience exemplifies Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we help bring outdoor areas back to life to their best condition. Our dedication to top-notch service ensures outstanding outcomes every time.