Case Study Summary

At Mr Clever Clean, we take pride in tackling the most stubborn exterior cleaning challenges across the United Kingdom. Recently, a property owner approached us in Derby with a persistent black lichen infestation on their patio. The lichen had completely obscured the intended appearance of the patio, making the patio unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to clean off the grime and had almost given up hope. This report details how we renewed their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which proved ineffective and did not remove the lichen.

Solution

Upon being contacted, we immediately conducted a site survey to assess the extent of the infestation and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We inspected the customer’s property to examine the severity of the lichen infestation and identify the challenges involved. We provided a thorough explanation of our method and presented a quote, which the customer agreed to.

2. Scheduling and Preparation: We set up the cleaning at a agreed date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our specialized equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and took off most of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This essential phase stops future infestations, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we invited the customer to inspect the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We agreed to return annually to redo the cleaning, maintaining the patio’s pristine condition.

Transformation

The change was stunning. The patio, once plagued by black lichen stains, was restored to its bright, clean appearance. The customer was delighted with the outcome, noting a noticeable difference in the appearance and usability of their patio area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering outstanding results. We’ve already scheduled annual visits to keep our patio looking its best. We strongly recommend them to others!” – Satisfied Customer

Conclusion

This case study exemplifies Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By applying state-of-the-art technology and solutions, we can restore any outdoor space to their best condition. Our focus on excellent results and happy clients guarantees satisfaction every time.