Introduction

At Mr Clever Clean, we take pride in tackling the toughest exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Coulsdon with a significant black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the patio unsightly and uninviting. Despite their attempts with a store-bought pressure washer, the customer was unable to remove the lichen and had almost given up hope. This project summary details how we brought back their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with stubborn black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and did not resolve the issue.

Our Approach

Upon being called, we quickly conducted a site survey to determine the severity of the lichen problem and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to assess the severity of the lichen infestation and identify the scope of the project. We provided a thorough explanation of our method and provided a quotation, which the customer agreed to.

2. Scheduling and Preparation: We arranged the cleaning at a suitable date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a large-surface cleaning tool to deliver effective results.

3. Commercial Pressure Washing: Using our high-pressure equipment, we began the cleaning process. The large surface tool effectively cut through the dirt and eliminated the majority of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to inhibit new lichen formation. This essential phase prevents the rapid return of lichen, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to check the patio. They were extremely satisfied with the results and did not find any spots that needed more work. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer arranged an annual maintenance service. We planned to revisit annually to perform a maintenance wash, maintaining the patio’s spotless appearance.

Outcome

The transformation was stunning. The patio, once overrun by black lichen stains, was restored to its natural state. The customer was thrilled with the outcome, noting a major upgrade in the appearance and usability of their outdoor space.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio pristine. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience demonstrates Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their original beauty. Our focus on excellent results and happy clients guarantees exceptional results every time.