Case Study Summary

At Mr Clever Clean, we focus on tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Common Edge with a persistent black lichen infestation on their patio. The lichen had covered up the original color of the patio, making the patio dull and unappealing. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had felt discouraged. This report details how we renewed their patio to its original beauty.

Client Issues

• Black Lichen Infestation: The patio was plagued with pervasive black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Cleaning Process

Upon being called, we immediately conducted a property assessment to determine the severity of the lichen problem and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We visited the customer’s property to assess the severity of the lichen infestation and identify the difficulties faced. We explained our approach in detail and offered a price estimate, which the customer approved.

2. Scheduling and Preparation: We set up the cleaning at a convenient date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The 21-inch flat surface cleaner worked through the layers of grime and eliminated the majority of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This essential phase stops future infestations, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we asked the customer to inspect the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Impressed with the results, the customer requested an annual maintenance service. We agreed to return annually to reapply the soft wash solution, maintaining the patio’s beautiful look.

Transformation

The improvement was stunning. The patio, once plagued by black lichen stains, was brought back to its original color and beauty. The customer was delighted with the outcome, noting a noticeable difference in the appearance and usability of their entertaining area.

Customer Review

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already scheduled annual visits to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Final Thoughts

This project demonstrates Mr Clever Clean’s expertise in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their best condition. Our dedication to top-notch service delivers exceptional results every time.