Introduction

At Mr Clever Clean, we take pride in tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in City of Westminster with a persistent black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the area unsightly and uninviting. Despite their multiple tries with a store-bought pressure washer, the customer was unable to get rid of the stains and had started losing hope. This report details how we restored their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was dominated with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Our Approach

Upon being called, we quickly conducted a property assessment to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and understand the scope of the project. We explained our approach in detail and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a 21-inch flat surface cleaner to deliver effective results.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner quickly removed debris and eliminated the majority of the black lichen staining, restoring much of the patio’s natural look.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This important stage stops future infestations, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we asked the customer to inspect the patio. They were extremely satisfied with the results and did not identify any areas needing further attention. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We planned to revisit annually to perform a maintenance wash, maintaining the patio’s beautiful look.

Transformation

The improvement was stunning. The patio, once dominated by black lichen stains, was brought back to its natural state. The customer was ecstatic with the outcome, noting a significant improvement in the beauty and comfort of their patio area.

Customer Review

“The results are fantastic—we’re so happy! The patio is spotless, and we can now relax outside comfortably. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio looking its best. Highly recommend their services!” – Satisfied Customer

Final Thoughts

This case study shows Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their former glory. Our commitment to quality and customer satisfaction ensures exceptional results every time.