Introduction

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Catford with a significant black lichen infestation on their patio. The lichen had completely obscured the natural look of the patio, making the patio dull and unappealing. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to clean off the grime and had started losing hope. This case study details how we renewed their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was plagued with entrenched black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and did not resolve the issue.

Our Approach

Upon being called, we immediately conducted a detailed evaluation to assess the extent of the infestation and plan an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We visited the customer’s property to evaluate the severity of the lichen infestation and understand the scope of the project. We provided a thorough explanation of our method and offered a price estimate, which the customer agreed to.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we prepared our commercial-grade pressure washer and a large-surface cleaning tool to guarantee a deep clean.

3. Commercial Pressure Washing: Using our specialized equipment, we commenced the cleaning process. The large surface tool effectively cut through the dirt and removed approximately 95% of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a specialized solution designed to break the cycle of organic growth. This crucial step keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to inspect the patio. They were very pleased with the results and did not identify any areas needing further attention. The customer signed off on the work, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer arranged an annual maintenance service. We agreed to return annually to redo the cleaning, maintaining the patio’s pristine condition.

Results

The transformation was amazing. The patio, once plagued by black lichen stains, was restored to its natural state. The customer was delighted with the outcome, noting a major upgrade in the look and functionality of their entertaining area.

Customer Review

“We are absolutely thrilled with the results! The patio looks brand new, and we can use our patio just like before. The team from Mr Clever Clean was professional and efficient, delivering exceptional service. We’ve already arranged for them to come back annually to keep our patio looking its best. We strongly recommend them to others!” – Satisfied Customer

Summary

This experience shows Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By employing top-quality tools and methods, we are able to rejuvenate patios and more to their original beauty. Our commitment to quality and customer satisfaction ensures satisfaction every time.