Introduction

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning projects across the United Kingdom. Recently, a customer approached us in Caterham with a significant black lichen infestation on their patio. The lichen had completely obscured the original color of the patio, making the patio unsightly and uninviting. Despite their efforts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had felt discouraged. This case study details how we restored their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with entrenched black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and could not eliminate the stains.

Our Approach

Upon being contacted, we promptly conducted a property assessment to assess the extent of the infestation and develop an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to assess the severity of the lichen infestation and understand the difficulties faced. We explained our approach in detail and presented a quote, which the customer agreed to.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we prepared our industrial-strength washer and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The 21-inch flat surface cleaner effectively cut through the dirt and removed approximately 95% of the black lichen staining, restoring much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a specialized solution designed to inhibit new lichen formation. This essential phase prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we invited the customer to review the patio. They were very pleased with the results and did not see any issues. The customer gave us the go-ahead, showing appreciation for the outcome.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We planned to revisit annually to reapply the soft wash solution, keeping the patio’s beautiful look.

Outcome

The transformation was stunning. The patio, once plagued by black lichen stains, was brought back to its bright, clean appearance. The customer was thrilled with the outcome, noting a major upgrade in the beauty and comfort of their outdoor space.

Client Testimonial

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was skilled and dedicated, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Conclusion

This experience shows Mr Clever Clean’s expertise in dealing with severe lichen infestations. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their best condition. Our commitment to quality and customer satisfaction guarantees satisfaction every time.