Introduction

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a property owner approached us in Carlisle with a significant black lichen infestation on their patio. The lichen had completely obscured the original color of the patio, making the outdoor space less appealing. Despite their efforts with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had almost given up hope. This case study details how we restored their patio to its former glory.

Obstacles Faced

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not remove the lichen.

Solution

Upon being reached out to, we immediately conducted a site survey to assess the extent of the infestation and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and identify the difficulties faced. We explained our approach in detail and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a agreed date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our specialized equipment, we commenced the cleaning process. The advanced cleaner worked through the layers of grime and took off most of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This essential phase keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we asked the customer to review the patio. They were extremely satisfied with the results and did not identify any areas needing further attention. The customer gave us the go-ahead, showing appreciation for the outcome.

6. Annual Maintenance Plan: Pleased with the results, the customer arranged an annual maintenance service. We agreed to return annually to reapply the soft wash solution, maintaining the patio’s spotless appearance.

Outcome

The change was amazing. The patio, once dominated by black lichen stains, was restored to its original color and beauty. The customer was delighted with the outcome, noting a major upgrade in the beauty and comfort of their entertaining area.

Customer Review

“The results are fantastic—we’re so happy! The patio has been completely transformed, and we can use our patio just like before. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio looking its best. Highly recommend their services!” – Satisfied Customer

Final Thoughts

This case study demonstrates Mr Clever Clean’s skill in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their former glory. Our commitment to quality and customer satisfaction guarantees satisfaction every time.