Introduction

At Mr Clever Clean, we focus on tackling the most stubborn exterior cleaning issues across the United Kingdom. Recently, a client approached us in Canvey Island with a significant black lichen infestation on their patio. The lichen had completely obscured the intended appearance of the patio, making the outdoor space unsightly and uninviting. Despite their multiple tries with a store-bought pressure washer, the customer was unable to get rid of the stains and had started losing hope. This case study details how we restored their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was covered with entrenched black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which only left streaks and could not eliminate the stains.

Our Approach

Upon being called, we promptly conducted a site survey to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to examine the severity of the lichen infestation and evaluate the challenges involved. We explained our approach in detail and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a convenient date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our high-pressure equipment, we commenced the cleaning process. The 21-inch flat surface cleaner quickly removed debris and eliminated the majority of the black lichen staining, bringing back much of the patio’s natural look.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This essential phase keeps organic contaminants at bay, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we asked the customer to review the patio. They were extremely satisfied with the results and did not identify any areas needing further attention. The customer approved the results, expressing their delight with the transformation.

6. Annual Maintenance Plan: Pleased with the results, the customer arranged an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, keeping the patio’s pristine condition.

Outcome

The transformation was amazing. The patio, once dominated by black lichen stains, was brought back to its natural state. The customer was delighted with the outcome, noting a noticeable difference in the look and functionality of their outdoor space.

Customer Feedback

“The results are fantastic—we’re so happy! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience shows Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By employing top-quality tools and methods, we can restore any outdoor space to their original beauty. Our dedication to top-notch service ensures satisfaction every time.