Introduction

At Mr Clever Clean, we specialize in tackling the most challenging exterior cleaning issues across the United Kingdom. Recently, a client approached us in Braintree with a significant black lichen infestation on their patio. The lichen had covered up the original color of the patio, making the area less appealing. Despite their efforts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had almost given up hope. This report details how we restored their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which proved ineffective and did not resolve the issue.

Solution

Upon being reached out to, we quickly conducted a detailed evaluation to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to evaluate the severity of the lichen infestation and evaluate the challenges involved. We provided a thorough explanation of our method and presented a quote, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a 21-inch flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The large surface tool effectively cut through the dirt and removed approximately 95% of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a specialized solution designed to break the cycle of organic growth. This important stage prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we encouraged the customer to review the patio. They were thrilled with the results and did not see any issues. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Impressed with the results, the customer requested an annual maintenance service. We agreed to return annually to perform a maintenance wash, preserving the patio’s spotless appearance.

Outcome

The improvement was amazing. The patio, once plagued by black lichen stains, was brought back to its natural state. The customer was delighted with the outcome, noting a noticeable difference in the look and functionality of their entertaining area.

Customer Review

“We are absolutely thrilled with the results! The patio has been completely transformed, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was skilled and dedicated, delivering outstanding results. We’ve already scheduled annual visits to keep our patio in top condition. Highly recommend their services!” – Satisfied Customer

Summary

This case study shows Mr Clever Clean’s skill in dealing with challenging exterior cleaning projects. By employing top-quality tools and methods, we can restore any outdoor space to their original beauty. Our focus on excellent results and happy clients ensures outstanding outcomes every time.