Case Study Summary

At Mr Clever Clean, we take pride in tackling the most challenging exterior cleaning challenges across the United Kingdom. Recently, a property owner approached us in Blackheath with a significant black lichen infestation on their patio. The lichen had entirely masked the natural look of the patio, making the outdoor space dull and unappealing. Despite their efforts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had started losing hope. This case study details how we restored their patio to its original beauty.

Obstacles Faced

• Black Lichen Infestation: The patio was plagued with entrenched black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Solution

Upon being contacted, we quickly conducted a detailed evaluation to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We visited the customer’s property to examine the severity of the lichen infestation and identify the scope of the project. We provided a thorough explanation of our method and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a large-surface cleaning tool to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our specialized equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and eliminated the majority of the black lichen staining, restoring much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This essential phase stops future infestations, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to inspect the patio. They were extremely satisfied with the results and did not find any spots that needed more work. The customer signed off on the work, showing appreciation for the outcome.

6. Annual Maintenance Plan: Impressed with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, keeping the patio’s beautiful look.

Transformation

The change was amazing. The patio, once overrun by black lichen stains, was restored to its original color and beauty. The customer was thrilled with the outcome, noting a significant improvement in the look and functionality of their outdoor space.

Customer Feedback

“The results are fantastic—we’re so happy! The patio looks brand new, and we can now relax outside comfortably. The team from Mr Clever Clean was thorough and courteous, delivering exceptional service. We’ve already arranged for them to come back annually to keep our patio in top condition. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This project shows Mr Clever Clean’s specialization in dealing with severe lichen infestations. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their former glory. Our commitment to quality and customer satisfaction guarantees outstanding outcomes every time.