Introduction

At Mr Clever Clean, we take pride in tackling the most challenging exterior cleaning projects across the United Kingdom. Recently, a client approached us in Bishop’s Stortford with a persistent black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the area unsightly and uninviting. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had started losing hope. This case study details how we restored their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which only left streaks and could not eliminate the stains.

Solution

Upon being called, we immediately conducted a detailed evaluation to assess the extent of the infestation and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to examine the severity of the lichen infestation and identify the difficulties faced. We explained our approach in detail and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we prepared our industrial-strength washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner quickly removed debris and took off most of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This crucial step stops future infestations, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon finishing the project, we invited the customer to check the patio. They were thrilled with the results and did not find any spots that needed more work. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Impressed with the results, the customer requested an annual maintenance service. We planned to revisit annually to redo the cleaning, keeping the patio’s spotless appearance.

Transformation

The transformation was amazing. The patio, once overrun by black lichen stains, was returned to its natural state. The customer was delighted with the outcome, noting a significant improvement in the appearance and usability of their outdoor space.

Client Testimonial

“We are absolutely thrilled with the results! The patio is spotless, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering exceptional service. We’ve already scheduled annual visits to keep our patio in top condition. Highly recommend their services!” – Satisfied Customer

Conclusion

This case study exemplifies Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we help bring outdoor areas back to life to their former glory. Our focus on excellent results and happy clients ensures satisfaction every time.