Case Study Summary

At Mr Clever Clean, we focus on tackling the most challenging exterior cleaning issues across the United Kingdom. Recently, a customer approached us in Aberdeen with a severe black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the area unsightly and uninviting. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had almost given up hope. This project summary details how we brought back their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was dominated with entrenched black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not resolve the issue.

Our Approach

Upon being contacted, we quickly conducted a site survey to assess the extent of the infestation and formulate an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to evaluate the severity of the lichen infestation and understand the challenges involved. We discussed our cleaning plan and provided a quotation, which the customer agreed to.

2. Scheduling and Preparation: We arranged the cleaning at a convenient date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a 21-inch flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we commenced the cleaning process. The 21-inch flat surface cleaner worked through the layers of grime and took off most of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a specialized solution designed to prevent rapid regrowth. This important stage stops future infestations, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we asked the customer to review the patio. They were extremely satisfied with the results and did not find any spots that needed more work. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We set up a plan to come back annually to redo the cleaning, maintaining the patio’s spotless appearance.

Transformation

The improvement was amazing. The patio, once plagued by black lichen stains, was restored to its natural state. The customer was ecstatic with the outcome, noting a significant improvement in the appearance and usability of their outdoor space.

Client Testimonial

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience exemplifies Mr Clever Clean’s specialization in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we can restore any outdoor space to their original beauty. Our commitment to quality and customer satisfaction ensures satisfaction every time.