Introduction

At Mr Clever Clean, we are committed to offering efficient and thorough exterior cleaning services across the Kenilworth area. Recently, a property owner approached us with severely blocked gutters. This case study details how we addressed their gutter concerns using our high-powered SkyVac equipment, making sure the customer’s property was protected from water damage.

Problems Identified

• Blocked Gutters: The gutters were severely clogged with moss, weeds, and accumulated grime, leading to overflow issues in wet weather.

• Water Overflow: The overflow was worse over the conservatory and around the rear doors, leading to water splashing onto the doors and collecting at the base.

• Access Issues: The customer was concerned about accessing the gutters above the conservatory, doubting that conventional ladders would provide access.

Solution

Upon being contacted, we performed a detailed inspection to understand the level of clogging and determine the ideal cleaning strategy. We then provided the customer with a detailed proposal and pricing breakdown, which the customer approved. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We reviewed the areas of blockage and overflow, particularly examining the sections above the conservatory and the patio. We explained our innovative cleaning approach, and offered a pricing estimate, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning appointment to fit the customer’s schedule. On the day of service, we assembled the SkyVac system and safety gear.

3. SkyVac Gutter Cleaning: Utilizing our high-powered SkyVac vacuum system with carbon fiber poles, we were able to reach and clear gutters above the conservatory without ladders, without the need for ladders. The SkyVac system removed all organic material, leaving the gutters completely clear.

4. Inspection with Remote Camera: After cleaning, we conducted a final review of the gutters using a camera attached to the SkyVac system. This allowed the customer to verify the results and check that everything was done properly.

5. Debris Collection and Composting: We offered the customer the option to compost the collected debris, as it is great for compost. The customer opted to keep it for composting.

6. Final Inspection and Customer Sign-Off: After completing the project, we asked the customer to inspect the gutters. They were delighted with the results and the newly cleaned gutter system. The customer approved the project, expressing their satisfaction.

Transformation

The gutters, previously clogged and overflowing, were fully restored to working order. The SkyVac system quickly cleared out the debris, helping avoid future water damage to the conservatory and patio. The customer was extremely satisfied with the service and impressed by the SkyVac technology.

Customer Review

“We’re thrilled with the results! Our gutters are now fully functional, and we are relieved to know there won’t be any overflow issues. The team from Mr Clever Clean was courteous, thorough, and well-equipped. We’ll definitely use them again!” – Satisfied Customer

Project Summary

This project demonstrates Mr Clever Clean’s skill in managing difficult gutter issues. By applying advanced tools and methods, we were able to clear the gutters and protect the property. Our focus on outstanding service and client satisfaction ensures outstanding outcomes every time.