Case Study Summary

At Mr Clever Clean, we are known for providing high-quality exterior cleaning services across Hinckley. Recently, we were approached by a customer facing significant moss issues on their roof. The moss not only damaged their roof tiles but also resulted in a messy appearance on their conservatory and Indian sandstone patio. This project summary details how we addressed these problems and restored the aesthetic appeal of their property.

Obstacles Faced

• Moss Infestation: The roof was severely affected with moss, which had caused several tiles to crack. The changing temperatures during winter contributed to the damage.

• Conservatory Maintenance: Moss dropping down from above created an messy appearance and demanded ongoing maintenance.

• Patio Appearance: The Indian sandstone patio was regularly covered in moss, diminishing its visual appeal.

Solution

Upon being contacted, we conducted a detailed property assessment to assess the extent of the moss infestation and associated problems. We then presented an outline of our service and free quotation, which the customer approved. Here’s a summary of our process:

1. Initial Site Survey: We examined the roof, conservatory, and patio to gather details on the challenges. We explained our cleaning approach to the customer and offered a price estimate, which they accepted.

2. Scheduling and Preparation: We arranged the cleaning at a convenient date for the customer. On the day of the service, we prepared our equipment and safety access gear to maintain safety while cleaning.

3. Moss Removal: Using our moss removal tools, we scraped off all moss from the roof. This step was crucial in avoiding future issues to the roof tiles.

4. Debris Cleanup: After removing the moss, we thoroughly cleaned the surrounding areas, including the gutters, conservatory roof, and Indian sandstone patio. This ensured no debris was left behind to create new problems.

5. Application of Soft Wash Solution: To sanitize the roof and inhibit new moss, we applied a soft wash solution. This solution sanitized the tiles and inhibited the regrowth of any organic contaminants.

6. Final Inspection and Customer Sign-Off: Upon finishing the service, we invited the customer to check the roof. They were very pleased with the results and the new look of their property.

Results

The transformation was impressive. The roof, previously covered in moss and damaged tiles, was returned to a clean state. The conservatory and Indian sandstone patio were also clean and clear, boosting the look of the outdoor space.

Client Testimonial

“We couldn’t be happier with the outcome! Our roof is spotless, and we no longer have to worry about moss dropping onto our patio and conservatory. The team from Mr Clever Clean was courteous, thorough, and incredibly efficient. Their service is fantastic—highly recommended!” – Satisfied Customer

Conclusion

This experience demonstrates Mr Clever Clean’s ability in handling difficult cleaning challenges. By employing state-of-the-art methods and custom treatments, we were able to restore the roof and surrounding areas to their original beauty. Our commitment to quality and customer satisfaction delivers exceptional results every time.