Case Study Summary

At Mr Clever Clean, we take pride in tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in West Bromwich with a persistent black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the area unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to clean off the grime and had started losing hope. This case study details how we restored their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was covered with entrenched black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and could not eliminate the stains.

Our Approach

Upon being contacted, we promptly conducted a detailed evaluation to determine the severity of the lichen problem and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We visited the customer’s property to assess the severity of the lichen infestation and understand the challenges involved. We explained our approach in detail and presented a quote, which the customer approved.

2. Scheduling and Preparation: We scheduled the cleaning at a agreed date for the customer. On the day of the service, we assembled our industrial-strength washer and a specialized flat surface cleaner to deliver effective results.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The large surface tool quickly removed debris and took off most of the black lichen staining, restoring much of the patio’s natural look.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a specialized solution designed to break the cycle of organic growth. This crucial step prevents the rapid return of lichen, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to inspect the patio. They were extremely satisfied with the results and did not identify any areas needing further attention. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Pleased with the results, the customer requested an annual maintenance service. We set up a plan to come back annually to reapply the soft wash solution, maintaining the patio’s beautiful look.

Transformation

The change was remarkable. The patio, once plagued by black lichen stains, was returned to its natural state. The customer was delighted with the outcome, noting a major upgrade in the look and functionality of their outdoor space.

Customer Feedback

“The results are fantastic—we’re so happy! The patio is spotless, and we can now relax outside comfortably. The team from Mr Clever Clean was skilled and dedicated, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Final Thoughts

This case study demonstrates Mr Clever Clean’s specialization in dealing with challenging exterior cleaning projects. By using advanced equipment and specialized solutions, we help bring outdoor areas back to life to their former glory. Our commitment to quality and customer satisfaction guarantees satisfaction every time.