Case Study Summary

At Mr Clever Clean, we specialize in tackling the most stubborn exterior cleaning projects across the United Kingdom. Recently, a property owner approached us in Ossett with a severe black lichen infestation on their patio. The lichen had covered up the intended appearance of the patio, making the area less appealing. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had started losing hope. This case study details how we restored their patio to its former glory.

Customer Challenges

• Black Lichen Infestation: The patio was dominated with stubborn black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which only left streaks and did not remove the lichen.

Our Approach

Upon being contacted, we promptly conducted a detailed evaluation to understand the scale of the cleaning required and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and evaluate the scope of the project. We discussed our cleaning plan and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We scheduled the cleaning at a convenient date for the customer. On the day of the service, we assembled our commercial-grade pressure washer and a large-surface cleaning tool to guarantee a deep clean.

3. Commercial Pressure Washing: Using our high-pressure equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and took off most of the black lichen staining, bringing back much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to prevent rapid regrowth. This essential phase keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we encouraged the customer to check the patio. They were very pleased with the results and did not find any spots that needed more work. The customer approved the results, sharing their happiness with the results.

6. Annual Maintenance Plan: Impressed with the results, the customer asked for an annual maintenance service. We agreed to return annually to reapply the soft wash solution, keeping the patio’s spotless appearance.

Results

The transformation was remarkable. The patio, once plagued by black lichen stains, was returned to its original color and beauty. The customer was delighted with the outcome, noting a major upgrade in the beauty and comfort of their entertaining area.

Customer Review

“The results are fantastic—we’re so happy! The patio is spotless, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio looking its best. Highly recommend their services!” – Satisfied Customer

Conclusion

This project demonstrates Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By using advanced equipment and specialized solutions, we are able to rejuvenate patios and more to their best condition. Our commitment to quality and customer satisfaction guarantees exceptional results every time.