Case Study Summary

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning issues across the United Kingdom. Recently, a customer approached us in Lea Bridge with a persistent black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the patio less appealing. Despite their attempts with a store-bought pressure washer, the customer was unable to get rid of the stains and had started losing hope. This case study details how we brought back their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was covered with pervasive black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which proved ineffective and did not resolve the issue.

Our Approach

Upon being reached out to, we promptly conducted a property assessment to understand the scale of the cleaning required and formulate an effective cleaning strategy. Here’s a detailed breakdown of our process:

1. Initial Site Survey: We went to the customer’s property to assess the severity of the lichen infestation and evaluate the difficulties faced. We discussed our cleaning plan and presented a quote, which the customer agreed to.

2. Scheduling and Preparation: We scheduled the cleaning at a agreed date for the customer. On the day of the service, we assembled our high-powered cleaning equipment and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our high-pressure equipment, we commenced the cleaning process. The large surface tool worked through the layers of grime and removed approximately 95% of the black lichen staining, restoring much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the initial cleaning, we applied a specialized solution designed to inhibit new lichen formation. This essential phase keeps organic contaminants at bay, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we encouraged the customer to inspect the patio. They were thrilled with the results and did not find any spots that needed more work. The customer gave us the go-ahead, expressing their delight with the transformation.

6. Annual Maintenance Plan: Impressed with the results, the customer asked for an annual maintenance service. We agreed to return annually to redo the cleaning, keeping the patio’s spotless appearance.

Results

The transformation was remarkable. The patio, once overrun by black lichen stains, was restored to its original color and beauty. The customer was delighted with the outcome, noting a significant improvement in the look and functionality of their entertaining area.

Customer Feedback

“We are absolutely thrilled with the results! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was skilled and dedicated, delivering exceptional service. We’ve already set up a yearly maintenance plan to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience shows Mr Clever Clean’s expertise in dealing with challenging exterior cleaning projects. By applying state-of-the-art technology and solutions, we help bring outdoor areas back to life to their original beauty. Our focus on excellent results and happy clients ensures exceptional results every time.