Project Overview

At Mr Clever Clean, we focus on tackling the toughest exterior cleaning projects across the United Kingdom. Recently, a client approached us in Kirkintilloch with a significant black lichen infestation on their patio. The lichen had completely obscured the intended appearance of the patio, making the area unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to get rid of the stains and had started losing hope. This case study details how we restored their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was dominated with pervasive black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which failed to make a difference and did not remove the lichen.

Cleaning Process

Upon being reached out to, we immediately conducted a property assessment to understand the scale of the cleaning required and develop an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We went to the customer’s property to evaluate the severity of the lichen infestation and understand the challenges involved. We discussed our cleaning plan and presented a quote, which the customer accepted.

2. Scheduling and Preparation: We scheduled the cleaning at a suitable date for the customer. On the day of the service, we prepared our high-powered cleaning equipment and a 21-inch flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our specialized equipment, we commenced the cleaning process. The 21-inch flat surface cleaner quickly removed debris and removed approximately 95% of the black lichen staining, bringing back much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a gentle cleaning formula designed to break the cycle of organic growth. This crucial step prevents the rapid return of lichen, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we invited the customer to review the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Thrilled with the results, the customer asked for an annual maintenance service. We set up a plan to come back annually to redo the cleaning, maintaining the patio’s pristine condition.

Outcome

The change was remarkable. The patio, once plagued by black lichen stains, was brought back to its original color and beauty. The customer was delighted with the outcome, noting a noticeable difference in the beauty and comfort of their entertaining area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can finally enjoy our outdoor space again. The team from Mr Clever Clean was professional and efficient, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Summary

This project exemplifies Mr Clever Clean’s specialization in dealing with severe lichen infestations. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their original beauty. Our focus on excellent results and happy clients guarantees outstanding outcomes every time.