Project Overview

At Mr Clever Clean, we specialize in tackling the most stubborn exterior cleaning projects across the United Kingdom. Recently, a client approached us in Kendal with a persistent black lichen infestation on their patio. The lichen had covered up the original color of the patio, making the patio less appealing. Despite their multiple tries with a store-bought pressure washer, the customer was unable to clean off the grime and had almost given up hope. This report details how we renewed their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, completely masking its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which proved ineffective and could not eliminate the stains.

Cleaning Process

Upon being called, we quickly conducted a site survey to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a explanation of our process:

1. Initial Site Survey: We visited the customer’s property to evaluate the severity of the lichen infestation and understand the difficulties faced. We provided a thorough explanation of our method and presented a quote, which the customer approved.

2. Scheduling and Preparation: We set up the cleaning at a convenient date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner worked through the layers of grime and took off most of the black lichen staining, restoring much of the patio’s original appearance.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a specialized solution designed to inhibit new lichen formation. This essential phase keeps organic contaminants at bay, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we encouraged the customer to check the patio. They were very pleased with the results and did not find any spots that needed more work. The customer signed off on the work, showing appreciation for the outcome.

6. Annual Maintenance Plan: Impressed with the results, the customer arranged an annual maintenance service. We planned to revisit annually to perform a maintenance wash, keeping the patio’s beautiful look.

Outcome

The improvement was amazing. The patio, once dominated by black lichen stains, was returned to its natural state. The customer was ecstatic with the outcome, noting a noticeable difference in the look and functionality of their entertaining area.

Customer Feedback

“We are absolutely thrilled with the results! The patio is spotless, and we can use our patio just like before. The team from Mr Clever Clean was skilled and dedicated, delivering outstanding results. We’ve already arranged for them to come back annually to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Conclusion

This case study shows Mr Clever Clean’s skill in dealing with challenging exterior cleaning projects. By applying state-of-the-art technology and solutions, we can restore any outdoor space to their best condition. Our commitment to quality and customer satisfaction ensures satisfaction every time.