Project Overview

At Mr Clever Clean, we specialize in tackling the toughest exterior cleaning issues across the United Kingdom. Recently, a customer approached us in Hartlepool with a significant black lichen infestation on their patio. The lichen had covered up the original color of the patio, making the patio dull and unappealing. Despite their attempts with a standard home pressure washer, the customer was unable to clean off the grime and had almost given up hope. This case study details how we renewed their patio to its beautiful state.

Customer Challenges

• Black Lichen Infestation: The patio was covered with stubborn black lichen stains, fully obscuring its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which only left streaks and could not eliminate the stains.

Solution

Upon being reached out to, we quickly conducted a site survey to understand the scale of the cleaning required and plan an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to evaluate the severity of the lichen infestation and identify the difficulties faced. We explained our approach in detail and provided a quotation, which the customer accepted.

2. Scheduling and Preparation: We set up the cleaning at a agreed date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a large-surface cleaning tool to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner quickly removed debris and took off most of the black lichen staining, bringing back much of the patio’s natural look.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This important stage prevents the rapid return of lichen, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we invited the customer to inspect the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer signed off on the work, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer arranged an annual maintenance service. We agreed to return annually to reapply the soft wash solution, preserving the patio’s spotless appearance.

Outcome

The transformation was amazing. The patio, once dominated by black lichen stains, was brought back to its natural state. The customer was delighted with the outcome, noting a noticeable difference in the look and functionality of their outdoor space.

Customer Feedback

“We are absolutely thrilled with the results! The patio is spotless, and we can use our patio just like before. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio looking its best. Highly recommend their services!” – Satisfied Customer

Final Thoughts

This project demonstrates Mr Clever Clean’s skill in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we help bring outdoor areas back to life to their original beauty. Our dedication to top-notch service guarantees satisfaction every time.