Case Study Summary

At Mr Clever Clean, we focus on tackling the most stubborn exterior cleaning issues across the United Kingdom. Recently, a customer approached us in Edinburgh with a severe black lichen infestation on their patio. The lichen had entirely masked the natural look of the patio, making the outdoor space unsightly and uninviting. Despite their multiple tries with a standard home pressure washer, the customer was unable to clean off the grime and had felt discouraged. This report details how we restored their patio to its beautiful state.

Client Issues

• Black Lichen Infestation: The patio was dominated with stubborn black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had spent many hours using a domestic jet wash, which proved ineffective and did not resolve the issue.

Solution

Upon being reached out to, we quickly conducted a site survey to assess the extent of the infestation and formulate an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We inspected the customer’s property to assess the severity of the lichen infestation and understand the scope of the project. We explained our approach in detail and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we set up our high-powered cleaning equipment and a large-surface cleaning tool to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our powerful equipment, we started the cleaning process. The 21-inch flat surface cleaner quickly removed debris and removed approximately 95% of the black lichen staining, bringing back much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the first stage of cleaning, we applied a specialized solution designed to break the cycle of organic growth. This important stage prevents the rapid return of lichen, ensuring a more durable finish.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to inspect the patio. They were extremely satisfied with the results and did not see any issues. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We agreed to return annually to perform a maintenance wash, keeping the patio’s pristine condition.

Results

The change was remarkable. The patio, once dominated by black lichen stains, was brought back to its natural state. The customer was ecstatic with the outcome, noting a significant improvement in the appearance and usability of their entertaining area.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio has been completely transformed, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already scheduled annual visits to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Summary

This experience exemplifies Mr Clever Clean’s specialization in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we help bring outdoor areas back to life to their original beauty. Our dedication to top-notch service delivers outstanding outcomes every time.