Case Study Summary

At Mr Clever Clean, we specialize in tackling the toughest exterior cleaning projects across the United Kingdom. Recently, a client approached us in Andover with a significant black lichen infestation on their patio. The lichen had entirely masked the intended appearance of the patio, making the area less appealing. Despite their multiple tries with a domestic jet wash from B&Q, the customer was unable to clean off the grime and had felt discouraged. This project summary details how we renewed their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with stubborn black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had invested considerable time using a domestic jet wash, which failed to make a difference and did not remove the lichen.

Solution

Upon being contacted, we quickly conducted a detailed evaluation to determine the severity of the lichen problem and develop an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We inspected the customer’s property to evaluate the severity of the lichen infestation and identify the difficulties faced. We discussed our cleaning plan and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a convenient date for the customer. On the day of the service, we set up our commercial-grade pressure washer and a specialized flat surface cleaner to guarantee a deep clean.

3. Commercial Pressure Washing: Using our powerful equipment, we began the cleaning process. The 21-inch flat surface cleaner quickly removed debris and removed approximately 95% of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a gentle cleaning formula designed to prevent rapid regrowth. This important stage keeps organic contaminants at bay, ensuring a longer-lasting clean.

5. Final Inspection and Customer Sign-Off: Upon wrapping up the service, we invited the customer to review the patio. They were thrilled with the results and did not identify any areas needing further attention. The customer approved the results, showing appreciation for the outcome.

6. Annual Maintenance Plan: Pleased with the results, the customer asked for an annual maintenance service. We agreed to return annually to perform a maintenance wash, preserving the patio’s pristine condition.

Outcome

The transformation was amazing. The patio, once dominated by black lichen stains, was restored to its natural state. The customer was thrilled with the outcome, noting a noticeable difference in the beauty and comfort of their entertaining area.

Customer Review

“We are absolutely thrilled with the results! The patio looks brand new, and we can use our patio just like before. The team from Mr Clever Clean was thorough and courteous, delivering exactly what we needed. We’ve already arranged for them to come back annually to keep our patio looking its best. Their service is truly unmatched!” – Satisfied Customer

Conclusion

This experience demonstrates Mr Clever Clean’s skill in dealing with challenging exterior cleaning projects. By applying state-of-the-art technology and solutions, we can restore any outdoor space to their original beauty. Our commitment to quality and customer satisfaction delivers exceptional results every time.