Case Study Summary

At Mr Clever Clean, we are committed to offering top-notch and reliable exterior cleaning services across the New Town area. Recently, a homeowner approached us with severely blocked gutters. This report details how we addressed their gutter concerns using our state-of-the-art SkyVac technology, making sure the customer’s property was protected from water damage.

Problems Identified

• Blocked Gutters: The gutters were heavily obstructed with organic material, hindering proper water flow during rainfall.

• Water Overflow: The overflow was particularly severe above the conservatory roof and at the rear of the house, causing water to spill onto doorways and pool at the foundation.

• Access Issues: The customer was worried about cleaning the gutters above the conservatory, thinking standard ladders wouldn’t be able to reach.

Our Approach

Upon being called, we performed a detailed inspection to assess the extent of the blockage and identify the most suitable cleaning method. We then presented a detailed quote and work plan, which the customer accepted. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We reviewed the areas of blockage and overflow, particularly examining the sections above the conservatory and the patio. We introduced our SkyVac system, and shared a detailed quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning appointment to fit the customer’s schedule. On the day of service, we prepared our SkyVac technology and tools.

3. SkyVac Gutter Cleaning: Utilizing our high-powered SkyVac vacuum system with carbon fiber poles, we were able to access and clean hard-to-reach gutters, avoiding ladder-related risks. The powerful vacuum cleared out all blockages, guaranteeing the gutters were thoroughly cleaned.

4. Inspection with Remote Camera: After cleaning, we conducted a final review of the gutters using a camera attached to the SkyVac system. This allowed the customer to confirm the cleaning quality and check that everything was done properly.

5. Debris Collection and Composting: We offered the customer the option to compost the collected debris, as it is a useful addition to compost. The customer opted to keep it for composting.

6. Final Inspection and Customer Sign-Off: After finishing the work, we invited the customer to look over the work. They were very happy with the clean gutters and the clear and functional gutters. The customer approved the project, sharing their approval of our service.

Outcome

The gutters, once blocked and spilling over, were cleared and fully functional. The SkyVac system eliminated all obstructions, helping avoid future water damage to the conservatory and patio. The customer was very happy with the results and pleased with the high-tech solution.

Customer Review

“We’re thrilled with the results! Our gutters are now completely clear, and we can rest assured that water won’t cause damage. The team from Mr Clever Clean was courteous, thorough, and well-equipped. We’ll definitely use them again!” – Satisfied Customer

Project Summary

This project demonstrates Mr Clever Clean’s skill in managing difficult gutter issues. By applying advanced tools and methods, we were able to ensure proper drainage and prevent potential water damage. Our commitment to quality and customer satisfaction delivers top-notch results consistently.