Introduction

At Mr Clever Clean, we specialize in tackling the toughest exterior cleaning challenges across the United Kingdom. Recently, a customer approached us in Newton Abbot with a severe black lichen infestation on their patio. The lichen had entirely masked the original color of the patio, making the outdoor space unsightly and uninviting. Despite their attempts with a domestic jet wash from B&Q, the customer was unable to remove the lichen and had felt discouraged. This report details how we brought back their patio to its original beauty.

Customer Challenges

• Black Lichen Infestation: The patio was plagued with stubborn black lichen stains, hiding its original color.
• Ineffective DIY Efforts: The customer had made numerous efforts using a domestic jet wash, which only left streaks and did not resolve the issue.

Cleaning Process

Upon being reached out to, we promptly conducted a property assessment to determine the severity of the lichen problem and formulate an effective cleaning strategy. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We went to the customer’s property to evaluate the severity of the lichen infestation and understand the challenges involved. We provided a thorough explanation of our method and provided a quotation, which the customer approved.

2. Scheduling and Preparation: We arranged the cleaning at a agreed date for the customer. On the day of the service, we assembled our industrial-strength washer and a specialized flat surface cleaner to ensure thorough cleaning.

3. Commercial Pressure Washing: Using our specialized equipment, we commenced the cleaning process. The advanced cleaner effectively cut through the dirt and eliminated the majority of the black lichen staining, reviving much of the patio’s intended beauty.

4. Application of Soft Wash Solution: After the preliminary cleaning, we applied a soft wash solution designed to break the cycle of organic growth. This important stage keeps organic contaminants at bay, ensuring a cleaner look over time.

5. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we asked the customer to review the patio. They were very pleased with the results and did not find any spots that needed more work. The customer gave us the go-ahead, sharing their happiness with the results.

6. Annual Maintenance Plan: Thrilled with the results, the customer requested an annual maintenance service. We set up a plan to come back annually to perform a maintenance wash, preserving the patio’s spotless appearance.

Results

The change was remarkable. The patio, once overrun by black lichen stains, was restored to its original color and beauty. The customer was thrilled with the outcome, noting a noticeable difference in the beauty and comfort of their outdoor space.

Customer Feedback

“We couldn’t be more pleased with the outcome! The patio looks brand new, and we can now relax outside comfortably. The team from Mr Clever Clean was professional and efficient, delivering exactly what we needed. We’ve already set up a yearly maintenance plan to keep our patio pristine. Highly recommend their services!” – Satisfied Customer

Conclusion

This case study shows Mr Clever Clean’s specialization in dealing with stubborn outdoor stains. By applying state-of-the-art technology and solutions, we are able to rejuvenate patios and more to their former glory. Our commitment to quality and customer satisfaction guarantees satisfaction every time.