Introduction

At Mr Clever Clean, we are known for providing exceptional exterior cleaning services across Scarborough. Recently, we were approached by a homeowner facing significant moss issues on their roof. The moss not only caused damage to their roof tiles but also left debris on their conservatory and Indian sandstone patio. This report details how we addressed these problems and renewed the aesthetic appeal of their property.

Customer Challenges

• Moss Infestation: The roof was heavily infested with moss, which had weakened multiple roof tiles. The changing temperatures during winter exacerbated this problem.

• Conservatory Maintenance: Moss shedding onto the conservatory created an unattractive scene and required constant cleaning.

• Patio Appearance: The Indian sandstone patio was often affected by moss debris, impacting its appearance.

Solution

Upon being contacted, we conducted a comprehensive evaluation to assess the extent of the moss infestation and other related issues. We then provided a detailed proposal and free quotation, which the customer accepted. Here’s a step-by-step overview of our process:

1. Initial Site Survey: We examined the roof, conservatory, and patio to understand the full scope of the problem. We discussed our plan to the customer and provided a free quotation, which they approved.

2. Scheduling and Preparation: We set up the cleaning at a suitable date for the customer. On the day of the service, we set up our injector and safety measures to guarantee a safe cleaning process.

3. Moss Removal: Using our moss removal tools, we carefully removed all moss from the roof. This step was key in preventing further damage to the roof tiles.

4. Debris Cleanup: After removing the moss, we took care to clear the surrounding areas, including the gutters, conservatory roof, and Indian sandstone patio. This guaranteed no debris was left behind to cause further issues.

5. Application of Soft Wash Solution: To sanitize the roof and stop regrowth, we applied a soft wash solution. This solution provided a thorough clean and protected against new growth.

6. Final Inspection and Customer Sign-Off: Upon completing the cleaning process, we invited the customer to check the roof. They were extremely satisfied with the results and the new look of their property.

Transformation

The transformation was stunning. The roof, once plagued by moss and cracks, was returned to a clean state. The conservatory and Indian sandstone patio were also free from moss, adding to the property’s beauty.

Customer Review

“We are very impressed with the results! Our roof has been completely transformed, and we no longer have to worry about moss dropping onto our patio and conservatory. The team from Mr Clever Clean was professional, thorough, and efficient. We highly recommend their services!” – Satisfied Customer

Conclusion

This experience exemplifies Mr Clever Clean’s ability in handling difficult cleaning challenges. By employing state-of-the-art methods and custom treatments, we brought back the roof and patio to their best condition. Our commitment to quality and customer satisfaction guarantees exceptional results every time.